Terms & Conditions

Last Updated: May 13, 2025

Welcome to Shadowstitch! By using our website and purchasing products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

2. Product Information

  • All products offered on Shadowstitch are made to order.
  • We make every effort to ensure accurate descriptions and images of our products, but actual product colors and designs may vary.

3. Order Acceptance & Payment

  • Once an order is placed, we will send an order confirmation via email.
  • Payments must be made in full at the time of purchase. We accept credit/debit cards, PayPal, and other payment methods.
  • We reserve the right to cancel any order if there are issues with payment processing or if we suspect fraudulent activity.

4. Shipping & Delivery

  • Shipping Costs will be calculated at checkout.
  • Estimated Delivery Times are provided at checkout, but please note that they are subject to change.
  • Shipping delays may occur due to unforeseen circumstances such as customs processing, weather conditions, or carrier delays.
  • Shadowstitch is not responsible for any customs fees, taxes, or duties applicable in your country.

5. Returns, Refunds & Exchanges

Since our products are made to order, we do not accept returns unless the product is defective or damaged upon arrival. In such cases, you must contact us within 7 days of receiving the item.

  • Refunds will only be processed for defective or damaged products.
  • Exchanges may be considered for incorrect orders, provided they are reported within 7 days.

6. Intellectual Property

  • All content on Shadowstitch including product designs, logos, text, and images are owned by Shadowstitch and are protected by copyright laws.
  • You may not reproduce, distribute, or create derivative works from any content on the site without written permission.

7. Limitation of Liability

  • Shadowstitch is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or the purchase of our products.
  • Our maximum liability to you, in any case, is the amount paid for the product purchased.

8. Changes to Terms & Conditions

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
  • All changes will be posted on this page with an updated “Last Updated” date.

9. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan.

10. Contact Us

If you have any questions or concerns about our Terms & Conditions, feel free to reach out:

📧 Email: shadowstitchpk@gmail.com
📞 Phone: 03211448585
📍 Address: House No. 13, Street No. 1, Tulsepura, Harbanspura, Lahore

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